Privacy Policy

Last updated: 7/29/2026

1. Information We Collect

We collect information that you manually provide to us when you create an account, such as your name, email address, phone number, and financial information necessary for processing rent payments or verifying income.

2. How We Use Your Information

We use the collected information to provide, maintain, and improve our services to you. This includes processing rental applications, facilitating payments, tracking rewards, and communicating with you about your account or relevant local merchant offers.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share necessary information with landlords (if you are a tenant applying for a property) or with payment processors to securely handle your transactions. Aggregated, non-identifying data may be shared with local merchants for targeted platform promotions.

4. Data Security

We implement appropriate security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. We utilize industry-standard encryption for data at rest and in transit.

5. SMS / Text Messaging

If you choose to sign in or sign up using your phone number, you consent to receive SMS text messages from Khaya containing one-time account verification codes. These messages are transactional only — we do not send marketing or promotional messages by SMS. Message frequency varies based on your login activity. Message and data rates may apply based on your mobile carrier plan.

You can opt out of receiving SMS messages at any time by replying STOP to any message, though this will prevent you from signing in using the phone number method. Reply HELP for assistance, or contact us at admin@rentkhaya.com. Carriers are not liable for delayed or undelivered messages. For details on exactly how and where this consent is collected, see our SMS Opt-In Policy.